Returns & Exchanges

At REDMAGIC, we stand by the quality of our gaming hardware and offer a 15-day return window for products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick refund or replacement.

Return Process

• 1.
  Initiate Request

  Contact our support team within 15 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Package

  Securely pack your device in its original packaging, ensuring all accessories, manuals, and promotional items are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at the designated carrier location for tracked delivery to our inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or exchange will be processed within 7 business days to your original payment method.